A change in travel plans is unavoidable sometimes. Now, this means you may be required to cancel your flight. So, if you are traveling with Volaris Airlines, it helps to learn about its flight cancellation policy. This way, you can navigate through its flight cancellation process seamlessly.
Herein, you can know more about Volaris Airlines’ flight cancellation policy and the different ways of cancelling your flight during emergencies and other unfortunate situations.
Volaris Airlines Flight Cancellation Policy Rules
- For US-bound flights, travelers have up to 24 hours after making their flight reservation to cancel their flight.
- After the 24-hour window expiry, passengers become liable to pay the applicable cancellation fees.
- The cancellation charges are calculated depending on the type of ticket the passenger holds.
- The airline 24-hour cancellation policy is enforceable only when the flight departure date is at least 7 days away.
- If you cancel your Volaris Airlines’ flight reservation within the 24-hour window, you become eligible for a refund.
- Fare holders who cancel their flight only a few hours before scheduled departure have to pay a penalty along with cancellation fees.
- The ticketholder has the option of availing the refund money in the form of electronic credit if agreed by the airline.
- Refunds are processed within 7 to 20 working days, depending on the mode of payment. In the case of credit card purchases, the airline processes refund requests within 7 days from the date of the refund request. For debit card purchases, bank transfers, and other payment modes, the airline takes up to 20 working days from the date on which the refund is requested to process refund requests. As far as electronic credit is concerned, the airline will mention the applicable terms when making the offer.
- There may be times when Volaris Airlines is unable to operate a flight, which may result in cancelling flights. In such cases, passengers receive compensation, full refund, e-Vouchers, substitute transportation on available flights, or flights at a later date to the original destination, whichever is applicable.
- When requesting for a refund, you have to provide some basic details to the airline personnel. These include email address, phone number, full name, identification proof, and reservation code.
Listing the Various Ways of Cancelling Your Volaris Airlines’ Flight Ticket
Volaris Airlines allows passengers to cancel their flight booking via online (official website or mobile app) or offline (Contact Center) methods.
#Method 1: Volaris Airlines Flight Cancellation via Website
- Start by visiting the Volaris Airlines official web portal.
- Navigate to the “My Trips” option and click on it.
- Enter the mandatory details, such as “Last Name” and “Booking Reference Number” in the stipulated fields.
- Once you sign in, you should click on the flight you want to cancel.
- Follow the system instructions, verify the required details, and pay the cancellation fees
- You will receive a confirmation email about your cancelled flight on your email address for your reference
#Method 2: Volaris Airlines Flight Cancellation via Mobile App
- First, you have to download the Volaris Airlines mobile app on your smartphone
- Sign in to your account, search for the “My Trips” tab, and tap on it.
- In the following screen, enter details such as “Passenger’s Last Name” and “Reservation Code”.
- Tap on the flight you want to cancel
- Pay the applicable cancellation fees
- You will receive a confirmation mail on your email address for your records
#Method 3: Volaris Airlines Flight Cancellation via Phone
You can also cancel your Volaris Airlines flight reservation by calling +1-800-865-1848. Once you connect with the agent, you should request for your flight cancellation. The airline representative will guide you through the different steps in the flight cancellation process. Make sure to provide all the necessary information to process your request.
You are also required to pay any cancellation fees, if applicable. After the flight cancellation procedure, you will receive a confirmation email mentioning the details of your cancelled flight and refund status.
#Method 4: Volaris Airlines Flight Cancellation at the Airport
Volaris Airlines permits passengers to cancel their flight reservation at the airport office, too. To avail this facility, you should approach the airport kiosk and provide details such as “Passenger Last Name” and “Booking Reference Number”. Subsequently, the airline agent will inform you if your booking is eligible for cancellation and the refund amount.
Besides that, you may have to pay a Volaris service fee. After the flight cancellation process, you will receive a notification on the registered email address for your records.